· Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
· Monitor and maintain incoming IT Pharma Service Desk support tickets.
· Support all (local & remote) pharmacies associated to him by management.
· Execute new projects Roll outs in all associated pharmacies as per Company plans.
· Conduct regular visits as a preventive action.
Point of Sale:
· Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
· Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
· Prepare new POS units and install all standard software’s (Oracle Retail program, antivirus, Open Office, etc….) for delivery to stores.
· Escalate and Report un-resolved issues to the POS Supervisor until resolved.
Service Level Agreement:
· Reinforce SLAs to manage end-user expectationsEmployee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Nahdi was established in 1986 to be considered as the leading pharmacies chain in Middle East and North Africa. NMC's mission statement is to be the leading provider of the best products and services that improve the well-being of the communities we serve. We strive for excellence and attract the best talents, we maximize shareholder value and are good corporate citizens.