· Ensure platform is stable, secured and fully operational
· Support managing application maintenance agency
· Monitor platform performance
· Coordinate ticketing systems and monitor resolution times
· Cooperate with 3rd parties to optimize problem solving processes
· Actively participate in incident management process, ensure incidents are documented and root cause analyses provided
· Prepare executive reports for applications support.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Nahdi was established in 1986 to be considered as the leading pharmacies chain in Middle East and North Africa. NMC's mission statement is to be the leading provider of the best products and services that improve the well-being of the communities we serve. We strive for excellence and attract the best talents, we maximize shareholder value and are good corporate citizens.